Refund policy

Effective Date: July 22, 2026

Thank you for purchasing a digital course from Gajera Institute ("Company", "We", "Us", or "Our").

Please read this Refund Policy carefully before making any purchase. By purchasing any course or digital product from Gajera Institute, you acknowledge and agree to the terms of this Refund Policy.

1. Digital Product

All courses offered by Gajera Institute are digital educational products delivered electronically.

Since no physical goods are shipped, refunds are governed by this Refund Policy.

2. General Refund Policy

All purchases made through Gajera Institute are generally non-refundable once course access has been successfully delivered.

However, refunds may be considered only in the limited circumstances specifically described in this Policy.

3. When You May Be Eligible for a Refund

A refund request may be considered only if all of the following conditions are satisfied:

A. Access Not Delivered

You completed payment successfully but did not receive course access within 72 hours of purchase.

AND

B. Proper Notification

You reported the issue within 72 hours by sending an email from your registered email address used during purchase.

Your email must include:

  • Full Name
  • Registered Email Address
  • Payment Proof
  • Razorpay Payment ID or Transaction ID (if available)
  • Description of the issue

AND

C. Failure to Restore Access

After receiving your request, Gajera Institute is unable to provide or restore your course access within 72 hours, provided the issue is attributable to the Company.

Only if all of the above conditions are met may a refund be considered.

4. Lifetime Access Issues

Where a user who has previously received valid Lifetime Access later loses access due to a technical issue solely attributable to Gajera Institute, the Company will first make reasonable efforts to restore access.

If access cannot reasonably be restored within 72 hours after receiving complete information from the user, a refund request may be reviewed.

5. Refund Will Not Be Granted

Refunds will not be provided for reasons including, but not limited to:

  • You changed your mind.
  • You no longer wish to learn.
  • You did not complete the course.
  • You did not watch the videos.
  • You expected faster results.
  • You did not achieve desired business results.
  • You did not receive sales.
  • You did not receive qualified leads.
  • Your advertisements were not profitable.
  • Your Meta Ads account was restricted or disabled.
  • Meta changed its policies or algorithm.
  • Your business did not perform as expected.
  • You misunderstood the course description.
  • You failed to use the course correctly.
  • You purchased the wrong course.
  • You forgot to access the course.
  • You were unable to understand the course content.
  • You were dissatisfied with your own implementation.
  • Third-party platform changes affected your campaigns.
  • You violated the Terms and Conditions.
  • Your access was suspended or terminated for policy violations.
  • Your internet connection, device, software, or email service prevented access.
  • You provided an incorrect email address during purchase.
  • You failed to contact us within the required time period.

6. Refund Request Procedure

To request a refund, send an email to:

gajerainstitute@gmail.com

Your email must include:

  • Full Name
  • Registered Email Address
  • Purchase Date
  • Payment Proof
  • Transaction ID (if available)
  • Detailed explanation of the issue

Incomplete requests may delay processing.

7. Refund Review

Every refund request is reviewed individually.

Gajera Institute may request additional information where reasonably necessary to verify:

  • Purchase details
  • Identity
  • Technical issue
  • Delivery status
  • Account ownership

Failure to provide requested information may affect the review process.

8. Refund Method

If a refund is approved, it will generally be processed through the original payment method used during purchase.

Processing time may vary depending on the payment gateway, bank, card issuer, or financial institution.

9. Duplicate Payments

If you are charged more than once for the same purchase due to a payment processing error, please contact us immediately.

Verified duplicate payments will be reviewed and, where appropriate, the excess amount will be refunded.

10. Chargebacks

Customers are encouraged to contact Gajera Institute before initiating any chargeback or payment dispute.

Fraudulent or abusive chargebacks may result in suspension or termination of course access, subject to applicable law.

11. Company's Right to Restore Access

Where a technical access issue occurs, Gajera Institute reserves the right to restore course access instead of issuing a refund.

If access is successfully restored within the applicable period described in this Policy, the purchase shall generally be considered fulfilled.

12. Changes to This Refund Policy

Gajera Institute reserves the right to modify or update this Refund Policy at any time.

Changes shall become effective upon publication on the Website.

13. Contact

For refund-related questions:

Email: gajerainstitute@gmail.com

Website: https://gajerainstitute.com/